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	Operational Definitions - Baseline Post-Test Quality #8

Solution Student's Question: Baseline Post-Test Quality #8
The Question reads:
"All of the following are inputs to the quality ASSURANCE process except:"

According to PMBOK, section 8.2.1 inputs to quality assurance are

Quality management Plan
Quality Metrics
Process Improvement Plan
Work Performance Infomation
Approved Change Requests
Quality Control Measurements
Implemented Change Requests
Implemented Corrective Actions
Implemented Preventative Actions

That leaves "A" and "C" as both being technically correct.

Now since the BEST answer is what I need to select, it seems to me that since:

Based on Figure 8.2, the Project Quality Management Process Flow Diagram, outputs from the Quality Planning block are inputs into the Perform Quality Assurance block, AND

Based on section 8.1.3, Checlists are an output of the Quality Planning block, AND

Since "operational definitions" is mentioned nowhere in niether the Quality Planning block nor the Perform Quality Assurance block

That the best answer should be "B" instead of "A"

Please help me understand if I am mistaken, or provide feedback if something is wrong with the question.

Expert's Answer:
Operational definitions are the same as "Quality metrics" and is referenced in PMBOK page 186 paragraph 8.1.3.2. You can also do a google on this term and see a lot of reference to 6 sigma which is all about quality as well. The checklists are created during quality planning usually from templates, updated as required for the project and then input to QC. Although they could possibly be used as a reference during the QA process, the quality metrics/operational definitions along with the quality management plan and QC measurements would be an absolute must to review.

Article Details

Article ID:

109

Created On:

26 Nov 2007 01:11 AM

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